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Faq's and bookings guidelines

BOOKINGS GUIDELINES |

CHOOSE YOUR ARTIST

We value enormously the work of our tattoo artists, which is why the first and most important step is for you to choose who you want to do your tattoo. Your decision should be based on your preferences. Each of our tattoo artists has their own unique and particular style. You can visit our Instagram (@alchemistsvalley), Facebook or Twitter page to decide which artist suits you best.

TRUST THE ARTIST

Our artist works best when they’re free to express themselves. You don’t have to give an artist too many orders or instructions; only what’s necessary to understand your tattoo wish. That’s the purpose of our booking form, as the information requested in it is all that the tattoo artists needs and the basis for creating your tattoo. The creative process comes from the artist. If the tattoo artist has any doubt about what you want, they’ll get in touch with you.

BOOKING FORM

We provide you with a complete and simple booking form. You can add images, information, etc. This form will be received directly by our studio when you complete the online reservation. The studio managers will respond to you in a maximum of 48 hours. It is possible that, due to the large quantity of requests we receive it may take a little longer.

This are the most important information you have to include when making your booking:

  • PART OF THE BODY: Check out the profile of each tattoo artist on our website to see what parts of the body they work with or not.
  • SIZE: The size you specify must be “real”. That means you must provide a feasible size (in centimeters) for your tattoo.
  • PHOTOS: These are very important for reference and for inspiration but remember that the studio doesn’t copy existing tattoos.
CONFIRMATION

When we receive your booking form, our studio manager will speak with the tattoo artist to offer you a quote. Once you accept the quote, we’ll look for a day and time for your appointment and we’ll send you a confirmation email with all the information.

If this date doesn’t suit, respond to the email and we’ll find another date.

You’ll have all the information you need about your tattoo in the confirmation email. Once you receive the confirmation, you have five days to pay the deposit for the session (the deposit sum will be included in the confirmation email (Please look at the Deposit section). Remember to write the code number when you make the bank transfer so that it’s easier for us to find it. The deposit can also be paid by bank transfer, PayPal or directly in the studio. To confirm as soon as possible, we suggest you send us a screenshot of the transaction in the email to the studio.

CANCELLATIONS

If you want to cancel an appointment you must do so at least four weeks in advance, sending an email to the studio explaining the reason for the cancellation. This way your deposit will be refunded. Cancellations are not accepted through social media. In this case, you’ll lose the deposit. If you need to change your appointment due to unforeseen circumstances, simply drop us a line at madrid@alchemistsvalley.com for the Madrid studio and hamburg@alchemistsvalley.com for the Hamburg studio and we’ll reschedule.

CHANGING THE DATE

Once you have confirmed your appointment and have paid the deposit, remember that to change the date:

You must contact the studio where you have the appointment (madrid@alchemistsvalley.com for Madrid and hamburg@alchemistsvalley.com for Hamburg) with a minimum of 10 days’ notice (this period can vary in exceptional circumstances).

You can change an appointment a maximum of 2 times. If it is changed a third time, it will be cancelled and you will lose the deposit.

The change of appointment depends on the availability of the artist. The studio will inform you of the options available.

RETOUCHING

After a month from the date of your tattoo, we recommend that you send us photos of your tattoo to the studio where it was done (madrid@alchemistsvalley.com for Madrid and hamburg@alchemistsvalley.com for Hamburg) or come to the studio so we can see it in person.

If your tattoo needs any retouching, we’ll schedule a new appointment for one to five months after your tattoo date. If travelling from abroad, we can extend this period. In all cases, retouching will be free of charge.

We only retouch tattoos done at Alchemist’s Valley by our resident tattoo artists.

FAQ'S |

WHAT AGE DO I HAVE TO BE TO GET A TATTOO?

You must be at least 18 years old.

HOW MUCH DOES A TATTOO COST?
The minimum price in our studio is €100.
HOW SHOULD I PREPARE FOR MY TATTOO?

Please be punctual on the day of your appointment. We recommend that you eat well before you come and that you are well hydrated. Don’t drink alcohol the day before your appointment.

Don’t forget to read the section “care before and after getting your tattoo” on our website before you book.

IS IT PAINFUL?

Getting a tattoo is an emotional and intense experience. It may hurt a few times depending on your sensitivity. It is important to remember that you have a team of professionals at your side to look after your health and safety throughout the process.

HOW LONG DOES IT TAKE A TATTOO TO HEAL?

A tattoo takes two weeks to “heal”, although the skin will take months to fully regenerate.

You can read more about this in the “care before and after getting your tattoo” section.

HOW SHOULD I TREAT MY TATTOO?

You must apply cream three times a day for the first three weeks after you get your tattoo. This will help the skin regenerate and stay hydrated. During this period, try to take short showers and avoid exposing the tattoo to the sun directly. Avoid swimming pools or places where you might pick up an infection. Once these three weeks have passed, continue to care for your skin as normal and come to the studio a month later so we can see your tattoo. You can read more about this in the “care before and after getting your tattoo” section.

WHAT PAYMENT METHODS ARE ACCEPTED?

Deposit: bank transfer, PayPal.

In the studio after getting your tattoo: cash, credit card

DO I HAVE TO MAKE AN INITIAL PAYMENT TO SECURE AN APPOINTMENT?

Yes, always.

CAN I CHANGE THE DAY OF THE APPOINTMENT AFTER CONFIRMATION?

Of course, but please give us sufficient time so that we can arrange an alternative appointment. We’ll always try to satisfy your needs. You can move your appointment a maximum of 2 times. After the second time, your appointment will be cancelled and you’ll lose your deposit.

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